Privacy Policy

Effective Date: February 03, 2025

This Privacy Policy (“Policy”) describes how VisualGaze Digital Ventures (OPC) Pvt Ltd, operating under the brand name DraftLeap / DraftLeap India (hereinafter referred to as the “Company,” “we,” “us,” or “our”), collects, processes, stores, uses, discloses, and protects personal information of users (“Client,” “User,” or “you”) who access our website, digital platforms, or services (collectively, the “Services”).

This Policy applies to all users globally and is intended to comply with applicable data protection laws, including but not limited to Indian data protection regulations and general international privacy standards.

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

1. SCOPE OF POLICY

This Policy governs:

Information collected through our website and client portals
Information shared during onboarding, communication, or service delivery
Information processed as part of content creation, collaboration, or account management

This Policy does not apply to third-party platforms not controlled by the Company.

2. INFORMATION WE COLLECT

We may collect, process, and store the following categories of information:

2.1 Personal Identification Information

Full name
Email address
Phone number
Company or organization name
Job title or designation

2.2 Account and Communication Information

Login credentials (if applicable)
Email correspondence
Chat logs and support interactions
Project instructions and briefs

2.3 Client Content and Materials

Documents, drafts, files, and uploaded materials
Content briefs, keywords, and strategy inputs
Brand guidelines and proprietary information

2.4 Transaction and Payment Information

Billing address
Transaction records
Payment confirmations

Note: Payment processing is handled via third-party providers. We do not store sensitive payment data such as full card details.

2.5 Technical and Usage Data

IP address
Browser type and version
Device information
Pages visited and session activity
Referral sources

2.6 Cookies and Tracking Technologies

We may collect data through:

Cookies
Analytics tools
Tracking pixels

This helps improve user experience and service performance.

3. PURPOSE OF DATA COLLECTION

We collect and process information for the following purposes:

To provide, operate, and manage our Services
To communicate with clients regarding projects and updates
To process payments and manage billing
To improve internal workflows and service quality
To ensure security, fraud prevention, and compliance
To maintain records and analytics
To comply with legal and regulatory obligations

4. LEGAL BASIS FOR PROCESSING

Where applicable, we process personal data based on:

Consent: When you voluntarily provide information
Contractual Necessity: To fulfill service obligations
Legal Obligations: To comply with applicable laws
Legitimate Interests: For business operations, security, and service improvement

5. DATA SHARING AND DISCLOSURE

We do not sell, rent, or trade your personal data.

We may disclose your data to:

5.1 Internal Personnel

Employees, contractors, and collaborators involved in service delivery, bound by confidentiality obligations.

5.2 Third-Party Service Providers

Including but not limited to:

Payment processors
Cloud storage providers
Communication tools
Analytics platforms

Such third parties are authorized to use your data only as necessary to provide services to us.

5.3 Legal and Regulatory Authorities

Where disclosure is required:

By law or regulation
To protect legal rights
To prevent fraud or misuse

5.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, user data may be transferred as part of business operations.

6. DATA RETENTION

We retain personal data only for as long as necessary for the purposes outlined in this Policy.

Standard retention period: up to six (6) months post-service completion
Extended retention may occur for:
- Legal compliance
- Dispute resolution
- Accounting and auditing

After this period, data may be securely deleted or anonymized.

7. DATA SECURITY

We implement reasonable technical and organizational measures, including:

Access control and authentication protocols
Secure storage systems
Internal confidentiality agreements
Controlled data access

However:

No system is completely secure
We cannot guarantee absolute protection against unauthorized access, breaches, or cyber threats

8. YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have the right to:

Access your personal data
Request correction or updates
Request deletion or erasure
Withdraw consent (where applicable)
Restrict or object to processing

Requests may be submitted to team@draftleap.in.

We reserve the right to verify identity before fulfilling such requests.

9. COOKIES POLICY

We use cookies to:

Enhance website functionality
Understand user behavior
Improve performance

You may:

Disable cookies through browser settings
Choose not to accept cookies

Note: Certain features may not function properly without cookies.

10. INTERNATIONAL DATA TRANSFERS

As we operate globally:

Your data may be processed or stored in jurisdictions outside your country
Such transfers are conducted with reasonable safeguards

By using our Services, you consent to such cross-border data processing.

11. THIRD-PARTY LINKS AND SERVICES

Our Services may include links or integrations with third-party platforms.

We are not responsible for:

Their privacy practices
Their data collection policies

Users are encouraged to review third-party policies independently.

12. CHILDREN’S DATA

Our Services are not directed toward individuals under 18 years of age.

We do not knowingly collect data from minors.

If such data is identified, it will be deleted promptly.

13. DATA ACCURACY

You are responsible for ensuring that the information you provide is:

Accurate
Complete
Up to date

We are not liable for issues arising from inaccurate data.

14. CONFIDENTIALITY

We treat client data, materials, and communications as confidential.

However:

Absolute confidentiality cannot be guaranteed
Clients should avoid sharing highly sensitive or regulated data unless necessary

15. LIMITATION OF LIABILITY (DATA)

To the maximum extent permitted by law:

The Company shall not be liable for:
- Data breaches beyond reasonable control
- Unauthorized access due to third-party systems
- Loss of data during transmission

16. POLICY CHANGES

We reserve the right to update or modify this Privacy Policy at any time.

Changes may be made to reflect: